Our Client Experience Speaks for Itself
We don't mean to brag (well...maybe a little), but clients love us. Check out our client satisfaction metrics below as well as a video that illustrates the Dark Horse client experience.
Net Promoter Score
The average NPS for accounting firms is 39%. At Dark Horse, 87% of our clients would recommend us to a friend.
Net Promoter Score
Companies use this metric to gauge how happy their customers are with their services. It's calculated by taking the percentage of "promoters" minus the % of "detractors." The average NPS score for the accounting industry is 39%, that is less than the DMV! We believe it's important to share that we have successfully fulfilled our promise to WOW clients and consistently monitor this metric to ensure we continue to deliver on the highest level.
Our Google and Yelp reviews speak for themselves. Our goal is to provide 5-star service to every client, every time.
When someone shares their experience with us online, we find it extremely valuable in order to know where we've exceeded expectations and where we can improve. Many of our clients decide to engage with us as a result of reading about other Dark Horse clients’ experiences.
We're all about creating long-lasting, value-added relationships.
This is the frequency of repeat business from our clients that work with us. This means that 9 out of 10 clients use us for subsequent years. That shows us that people enjoy working with our CPAs, are pleased with the work, and want to continue with Dark Horse over the long term.
Every business is unique. When it comes to tax laws and creating insightful accounting, this couldn't be more true. We serve a wide array of industries and have deep specialization the following...
Just because you know how to do a tax return doesn't mean you know how to do it right, nor maximize the returns when things get complicated. Our Dark Horse CPAs can help you strategically navigate the following areas, among many others...
Suzi Drennen is the most knowledgeable, conscientious, and responsive CPA I have ever known—which is why I’ve stayed with her for more than 10 years. She is honest, has always gotten back to me quickly even at the height of tax season, and has saved me thousands of dollars over the years. The icing on the cake is that Suzi’s easy to work with and on top of that, a great person! She and her firm are tops!
Blogs and Pods
Whether you prefer the written word or the spoken word, we've got meaningful commentary that will help you focus on what's important when it comes to your financial situation and taxes.